Privacy Policy

Privacy Policy

Continuing to use the Max service means you are agreeing to the privacy policy as amended (and as outlined below)
Last updated on: August 27, 2018
Previous version in Effect June 11, 2015 to August 26, 2018

1. Introduction

Welcome to Max!

This Privacy Policy was written to help you better understand how we collect, use and store your information. Since technology and privacy laws are always changing, we may occasionally update this policy. If a significant change is made, we will be sure to post a notice on our home page and in the merchant admin. If you continue to use Max after these changes are posted, you agree to the revised policy. If you do not agree, you must stop using Max.

By signing up for any of the products or services offered by Max (together, the “Services”), or dealing with a merchant using Max Services, you are agreeing to the terms of this Privacy Policy and, as applicable, the Max Terms of Service. This policy is a legally binding agreement between you (and your client, employer or another entity if you are acting on their behalf) as the user of the Services (referred to as “you” or “your”) and Max Evaluations & Analytics Inc. (referred to as “we”, “our”, “us” or “Max”). If we add any new features or tools to our Services, they will also be subject to this policy.

We will keep your Personal Information accurate, complete and up-to-date with the information that you provide to us. If you request access to your Personal Information, we will inform you of the existence, use and disclosure of your Personal Information as allowed by law, and provide you access to that information.

When we use the term “Personal Information” in this policy, it means any information related to an identifiable individual, but does not include the name, title, business address, or telephone number of an employee of an organization.

We collect, use and disclose personal information to help our clients create, manage and report skill assessments for amateur and professional athletes. More specific purposes are also set out below but they will be in support of or related to the aforementioned main objective.

2. Information from Associations and Franchises

Privacy matters! If you are a registered user, you agree to post a privacy policy on your affiliated website that complies with the laws applicable to your business. You also agree to obtain informed consent from your own users in writing for (a) your collection and use of their personal information (b) the disclosure of their personal information from you to Max, (c) Max’s use of their personal information to help you and others create, manage and report skill assessments for amateur and professional athletes, and (d) disclosures by Max to a third party company that acquires or becomes integrated with our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding.

What information do we collect from users and why?

•We collect your name, company name, address, email address, and phone number(s).

◦We need this information to provide you with our Services, for example, to confirm your identity, contact you, and invoice you.

•We collect data about the Max-hosted webpages that you visit and how and when you access your account, including information about the device and browser you use, your network connection and your IP address.

◦We need this information to give you access to and improve our Services.

•We collect Personal Information about your users that you share with us or that users provide when they create their account.

◦We use this information to provide you with our Services and so that you can process orders and better serve your customers.

•We will also use Personal Information in other cases where you have given us your express permission.

When do we collect this information?

•We collect Personal Information when you sign up for our Services, when you access our Services or otherwise provide us with the information.

3. Information from our Associations’ and Franchises’ customers

What information do we collect and why?

•We collect registered users customers’ name, email, physical address, phone number, IP address and device data.

◦We need this information to provide users with our Services, including supporting communications, scheduling, assignment, evaluations, and reporting, and processing payments. This information is also used to improve our Services.

When do we collect this information?

•Information is collected when users signs up for an account or accesses their account on Max.

4. Information from Partners

Partners are individuals or businesses that have agreed to the terms of the Partner Program to work with Max to promote the Services by (a) referring clients to Max; (b) developing apps using the Max Application Interface (API).

What information do we collect from Partners and why?

•We collect your name, company name, website, twitter or other social media handles, phone number(s), address, business type, email address, PayPal Account, and GST/HST number.

◦We use this information to work with you, confirm your identity, contact you, and pay you.

•We collect data about the Max-hosted webpages that you visit and how and when you access your account, including information about the device and browser you use, your network connection and your IP address.

◦We use this information to give you access to and improve our Services.

•We collect Personal Information about your customers that you share with us or that they provide to us directly.

◦We use this information to work with you and to provide our Services to your customers.

•We will also use Personal Information in other cases where you have given us express permission.

When do we collect this information?

•We collect this information when you sign up for a Partner Account, when you sign up one of your customers for our Services, or when your customers sign up themselves. We also collect any additional information that you might provide to us.

5. Information from Max website visitors and support users

What information do we collect and why?

•From Max website visitors, we collect information about the device and browser you use, your network connection and your IP address.

•From telephone support users, we collect your phone number and call audio.

•From chat support users, we collect your name, email address, information about the device and browser you use, your network connection and your IP address.

•From forum users, we collect your name, email address and website URL.

We use this information to service your account, enhance our Services, and answer any questions you may have.

When do we collect this information?

•We collect this information when you visit Max-hosted webpages or engage with us either by email, web form, instant message, phone, or post content on our website (including forums & blogs). We also collect any additional information that you might provide to us.

6. Information from cookies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. Every device that accesses our website is assigned a different cookie by us.

Why does Max use cookies?

•We use cookies to recognize your device and provide you with a personalized experience

•We also use cookies to serve customized ads from Google and other third-party vendors.

•Our third-party advertisers use cookies to track your prior visits to our website and elsewhere on the Internet in order to serve you customized ads.

• Opting out: You may be able to opt out of customized ads by visiting the Ads Preferences Manager, and the Google Analytics Opt-out Browser Add-on. If you use our website without opting out, this means that you understand and agree to data collection for the purpose of providing you with remarketing ads.

7. When and why do we share Personal Information with third parties?

•Max works with third parties to help provide you with our Services and we may share Personal Information with them to support these efforts. In certain limited circumstances, we may also be required by law to share information with third parties.

◦Personal information may be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.

◦Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our home page.

•Except when required by law, Max will never disclose your Personal Information without obtaining your consent.

8. What do we do with your Personal Information when you terminate your relationship with us?

•We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.

•We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.

9. What we don’t do with your Personal Information

•We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies for the marketing of their own products or services.

•We do not use the Personal Information we collect from you or your customers to contact or market to your customers or directly compete with you. However, Max may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.

10. How do we keep your Personal Information secure?

•We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.

•We perform regular audits to ensure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI compliant service provider, which is the highest level of compliance available, and our platform is audited regularly  by a third-party qualified security assessor.

•No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

11. How do we protect your information across borders?

•Max remains responsible for Personal Information that is transferred to a third party abroad for processing or to support our efforts. Any Personal Information transferred to a third party for data processing is subject, by law, to a comparable level of protection as that provided by Max. A “comparable level of protection” means a level of protection generally equivalent to that provided by Max.

12. Access to your personal information

You retain all rights to your Personal Information and can access it anytime. In addition, Max takes reasonable steps to allow you to correct, amend or delete personal information that is shown to be inaccurate or incomplete.

If you have any questions about your Personal Information or this policy, please contact:

Chief Privacy Officer

privacy@maxea.ca

Last updated: August 27, 2018

© 2018 Max Evaluations & Analytics Inc.

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